How Participation Fees, Tips and other payments are handled
Participation Fees are generally non-refundable once a Team or Player has been confirmed as registered for a Tournament, except where the Tournament is cancelled by the Partner, or where a specific Tournament's published rules state otherwise. Always check the refund terms shown on the Tournament page before registering.
If a Partner cancels a Tournament before it begins, collected Participation Fees are generally eligible for a refund, processed back to the original payment method within the payment provider's standard timelines. Where a Tournament has already started before cancellation, refund treatment depends on the stage reached and the Partner's published policy for that Tournament.
If a Tournament or Match is postponed to a new date, your registration and Participation Fee generally carry over to the rescheduled event and are not automatically refunded. If you are unable to attend the rescheduled date, contact the Partner through the Platform to discuss options.
If an amount is debited from your account but the transaction shows as failed or incomplete on the Platform, the amount is typically reversed by the payment provider or your bank automatically within their standard processing window. If it is not reversed within a reasonable time, contact info@spotoapp.in with your transaction reference, date, and amount so it can be investigated.
If you are charged more than once for the same registration, Tip, or other transaction, report it to info@spotoapp.in with both transaction references. Verified duplicate charges will be refunded to the original payment method.
Successful Tips sent to a Player or Team are generally non-refundable, since they are a voluntary transfer of support rather than a purchase. Exceptions may apply where a Tip results from a failed transaction, a technical error, confirmed fraud, or where a refund is otherwise required by applicable law.
If you believe a charge was made in error or in violation of these policies, contact info@spotoapp.in with your account details and transaction reference. We will review the matter and respond based on the actual transaction record and the applicable Tournament or feature terms.